5n5n app Privacy Policy – How We Protect Your Data in the Philippines

5n5n app collects the following categories of personal information when you register, use the platform, or contact customer support:

• Identity Information: Full name, date of birth, nationality, and government-issued ID details for KYC (Know Your Customer) verification.
• Contact Information: Email address, mobile phone number, and residential address in the Philippines.
• Account Credentials: Username, password hash, and OTP authentication records.
• Financial Information: Payment method details (GCash account, Maya account, bank account information), transaction history, deposit and withdrawal records in PHP.
• Usage Data: IP address, device type, browser information, login timestamps, pages viewed, bets placed, games played, and session duration.
• Communications: Any messages you send to customer support or correspondence related to your account.

We do not collect sensitive personal information such as religion, political opinions, or health data unless specifically required by law for responsible gaming or self-exclusion purposes.

5n5n app uses your personal data for the following purposes:

• Account Registration and Management: To create and maintain your account, verify your identity through KYC, and enforce the 21+ age requirement.
• Transaction Processing: To handle deposits, withdrawals, and payment method verification in Philippine Peso via GCash, Maya, online banking, or bank transfer.
• Platform Services: To provide access to sports betting, live casino, and slots, and to process and settle bets accurately.
• Security and Fraud Prevention: To detect and prevent unauthorised account access, multiple accounts, bonus abuse, and other prohibited activity.
• Customer Support: To respond to your inquiries, resolve technical issues, and handle account-related requests.
• Legal Compliance: To comply with Philippine data protection laws, financial reporting requirements, and any other applicable legal obligations.
• Responsible Gaming: To monitor usage patterns and enforce responsible gaming measures when necessary.

We do not use your data for purposes outside those listed without your explicit consent, except where required by law.

5n5n app does not sell, rent, or trade your personal information to third parties. We may share data in the following limited circumstances:

• Payment Processors: We share necessary financial details with GCash, Maya, and Philippine banking partners solely to process your deposits and withdrawals.
• Identity Verification Providers: KYC verification may involve third-party identity verification services that process your ID documents under strict confidentiality agreements.
• Legal and Regulatory Authorities: We may disclose your information to law enforcement or regulatory bodies when legally required to do so.
• Platform Service Providers: Hosting, security, and analytics providers may have limited access to platform data under data processing agreements that restrict how they may use that data.

Protecting your personal information is a priority at 5n5n app. We apply multiple layers of technical and organisational security measures:

• SSL Encryption: All data transmitted between your device and our platform is encrypted using industry-standard SSL/TLS protocols.
• OTP Authentication: One-time password verification is required at login to prevent unauthorised access even if login credentials are compromised.
• Access Controls: Internal access to personal data is restricted on a need-to-know basis. Staff with data access are subject to confidentiality obligations.
• Secure Infrastructure: Our servers are hosted in secure data centres with physical and logical access controls and regular security auditing.
• Monitoring: We actively monitor platform activity for suspicious behaviour, unusual login patterns, and potential fraud indicators.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. If you become aware of any suspicious activity on your account, please contact us through the support channel on the platform immediately.

5n5n app uses cookies and similar tracking technologies to improve your experience and maintain platform functionality. The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly, including session management and login state.
• Performance Cookies: Used to collect anonymous data about how players navigate the platform so we can identify and fix issues.
• Preference Cookies: Store your platform settings such as language and display preferences.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect platform functionality. We do not use third-party advertising cookies or share cookie data with ad networks.

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal and operational obligations. Specifically:

• Account and identity data is retained for the duration of your account and for a minimum period required by applicable Philippine law after account closure.
• Transaction records in PHP are retained for the legally required period for financial record-keeping purposes.
• Support communications are retained for a reasonable period to assist with follow-up inquiries and dispute resolution.

After the applicable retention period, your data will be securely deleted or anonymised so it can no longer be linked back to you.

As a player on 5n5n app, you have the following rights with respect to your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal data, subject to legal retention requirements.
• Right to Object: You may object to certain types of data processing where permitted under applicable law.

To exercise any of these rights, contact us through the support channel available on the platform. We will respond to verified requests within a reasonable timeframe. Identity verification may be required before we process your request.

5n5n app may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Continued use of the platform after a revised Privacy Policy is posted constitutes your acceptance of the updated terms. If you have questions about how your data is handled, visit our FAQ page or contact support directly through the platform.

For other platform policies, see our Terms & Conditions and Responsible Gaming pages.